Ordering Information

Terms & Conditions

It's our intention to provide the highest quality goods and services to our customers at competitive prices. We are committed to the highest standards of customer service. If we can help make your experience with Correction Enterprises better, please let us know.

Here you will find information about ordering products, product warranty information, our return policy, and cancellations.

Please note:
If this is your first time visiting our website, other useful information about qualifying to purchase Correction Enterprises products can be found here.

Warranty Information

Unless stated otherwise, materials and workmanship are warranted for a period of twelve months from date of customer acceptance. During the warranty period, defective products will be repaired or replaced at the discretion of Correction Enterprises.

Warranties are valid for the original purchaser only. We cannot be responsible for warranty repair or replacement in cases of clear abuse.

If for any reason youre dissatisfied with a Correction Enterprises product or service, please contact our customer service at (800) 241-0124. In the Raleigh area, call (919) 716-3600.

Return Policy

Return requests should be made to customer service within five working days of product receipt. Returns are subject to a 20% restocking fee and freight charges. Please pack goods for return in the original shipping carton and contact us for return approval. Also include the purchase order number, invoice number, and delivery ticket number.

Products custom made to customers specifications may not be returned.

Correction Enterprises reserves the right to refuse returns not in saleable condition, except when damage occurs as a result of our error.

Please contact our customer service at (800) 241-0124 for more information. In the Raleigh area, call (919) 716-3600.

Cancellations

Cancellations on standard orders must be received by our customer service department at least five working days prior to scheduled delivery date, or a 20% restocking charge may apply. Custom orders cannot be cancelled after receipt of purchase order.

Pricing Disclaimer

Some items require a furniture installation fee; which includes delivery, uncrating, assembly and set in place on-site. Please contact a sales representative for details.

Please note:
Prices are subject to change without notice!
Prices do not include sales tax. Please add sales tax to your order. For more information and current prices, please call Correction Enterprises at (919) 716-3600 or (800) 241-0124.

Ordering from Correction Enterprises

This page contains information about placing orders, including methods for ordering, order requirements, and ordering special/custom products.

Please choose one of the following methods for ordering products from Correction Enterprises.

Easy Ways to Order

Through this site

  1. Browse the product catalog
  2. Add items to your cart
  3. Enter your information
  4. Confirm your cart
  5. Submit the quote request
  6. A Customer Service Representative will contact you shortly with a price quote
Please note:

Orders submitted from this site contains only a quote for the product. The price will change. The price quoted by the Customer Service Representative will be considered the definitive cost.

NC E-Procurement

View & print instructions:
Correction Enterprises NC E-Procurement punchout (.PDF)

Or

  1. Go to E-Procurement.
  2. Log in with your information.
  3. Under "Search" click on "Catalog".
  4. In the "Keyword Search" field, type in either a) our contract number "001A" or b) Correction Enterprises.
  5. Click the link to "Correction Enterprises (Punchout Catalog) - 001A" to shop our catalog.

Jaggaer (Formerly SciQuest)

Correction Enterprises works with SciQuest to provide punchout service to our catalog. If you are a SciQuest customer, please contact SciQuest Support at (800) 233-1121 to request this service.

Fax
Fax your orders to (919) 324-6234.

Phone
Call toll free (800) 241-0124 for the name and direct number of your sales account executive and customer service representative. In the Raleigh area, call 716-3600.

Mail
Send orders to: Correction Enterprises, Sales Department, 2020 Yonkers Road, MSC 4240, Raleigh, North Carolina 27699-4240.

State Courier
Send orders to: NC Department of Public Safety, Correction Enterprises, Raleigh, North Carolina, Courier Number 53-71-00.

Showroom Visit
We invite you to visit our showroom at 2020 Yonkers Road in Raleigh from 8am to 5pm weekdays. Please call for an appointment so we can better serve you.

Order Requirements

  1. There are no minimum orders on most products from Correction Enterprises. Exceptions are noted.
  2. Please note the contact person, quote number, and phone number on all purchase orders.
  3. Both billing and shipping addresses must be shown on the order. Also include your agency name, telephone number, purchase order number, and account number.
  4. Be certain to designate the correct SKU number and quantity as well as the item description when ordering stock items. Include fabric style and color as well as frame color when applicable.
  5. Do not send check or remittance with your order. An invoice will be mailed to you following delivery.

Special/Custom Orders

  1. Custom products require written specifications and detailed drawings where applicable, and price quotations will be based on those customer-approved materials.
  2. Correction Enterprises will assist in the preparation of specifications and drawings when requested and when required. Drawings will be provided to all approving authorities.
  3. Production will not begin until after receipt of written quote acceptance, signed drawings when applicable, and purchase order.
  4. Delivery schedules will be contingent upon production schedules and customer requirements. We make every effort to coordinate delivery and installation to meet your needs.
  5. Custom orders may not be canceled, refused, or returned after receipt of purchase order with signed, approved drawings.